Hello Samsung Community,
I hope everyone is doing well. I recently encountered a frustrating issue with my Samsung S22+ that I believe some of you might have faced or might be able to provide insights on.
Problem Description: I've noticed a persistent vertical green line running down the screen of my Samsung S22+. This line is noticeable regardless of the app or screen content, and it doesn't seem to go away even after restarting the phone or performing basic troubleshooting steps like clearing the cache
Detailed Description: 2 days back it looks like a thin vertical line now it got more brighter and wider. The other part is that it happening beyond once the warranty period is exhausted. It didn't happen on any falling or accidental damage. I connected with Customer service. They told like currently they only have option to change the display for S21 series and S22 ultra as a free service having beyond warranty which is quite disappointing given the significant investment made in purchasing this flagship model. Why not for S22+ which also a flagship having the same green line issue.
Research and Findings: After doing some research online, I've come across several reports of similar issues with various Samsung models, including the S22 series. Some users have mentioned that this could be a hardware-related issue with the display panel or a connection problem internally.
Seeking Community Insights: I'm reaching out to this community to see if anyone has encountered this specific issue and found a reliable solution. Here are some questions I have:
- Has anyone successfully resolved this issue on their own, and if so, how?
- Does anyone got free replacement for S22+ after warranty?
- Can we further escalate this issue from this community as well?
Recent Development: Since I have sent a detailed mail to he service head, today, I received a call from a service representative who informed me that, according to Samsung, this issue has not been widely reported on S22+ models. Furthermore, I was advised that under Samsung's current policy, a one-time display replacement for this issue is not issued. Finally after having lots of discussions he said he will escalate this issue to higher levels and will revert back to me. Fingers Crossed.
Thank you all in advance for your help!
Best regards,
Ranjith T Rajan
I have a Samsung galaxy s22+ model. Today morning i.e. 27 October 2024, a software update released and i updated the phone on auto update at night and slept. And on the morning i found the green line on my s22+ today morning. Tried to connect Samsung customer care but failed. Iam really upset its been 2 yrs with no physical damage and overnight updating phone and it caused a green line. Samsung must resolve the issue ASAP. Serial number RZCT91QKQWY, UI- 6.1, ANDROID VERSION- 14
