Samsung Running a scam along with Cashify and Blue Dart

[Joe26]

I purchased Galaxy S24 Ultra from Samsung Shop app with instant exchange offer. I generated the exchange code through Cashify Diagnose app after successfully completing all tests. However, the delivery person could not successfully scan the code due to an issue with Cashify/Samsung systems. Next delivery attempt also resulted in the same issue.

 I registered a complaint with Samsung customer care. Since then, I have been trying to get an update on the status and expected resolution of my issue. But every time I ask for an update, Samsung customer care team gives me the same vague answer that they have forwarded the complaint to the respective team. There is no update or resolution for more than 10 days now with hous of phone call and numerous mails.

I requested to speak with the supervisor and he said I was not present to take the order. Even the Blue Dart guys say the phone will be delivered next day, every day.

So in summary, Samsung took money from me, and many other with pre order amount and not delivering phones.

Also what's the use of customer support if all of them have the same line for every issues"we will get back to you in 24 hours"😂. 

Thought of using Android than using iPhone, but I have realised it's all **bleep** promises.

 

 

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[Geomatt]

I would recommend to always go to the store and buy it they also give good deals

[Joe26]

I didn't face this kind of issue with other brands, so was not aware.

But people who are thinking to buy from Samsung E Shop can buy from the store.

[Geomatt]

I don't trust these kind of transactions or processes in India

[atechfreak]

Samsung shop has gone down the drain this year.

Even I faced an issue where they gave me only 31k exchange price for my S23 and after placing the order within 5 mins shop app showed instant exchange price of 41k.

Samsung did not cancell my order and kept saying we will provide a resolution in 24 hours and then that's it ultimately blue dart person called for delivery & I had to reject the order and I ended up losing all pre order benefits.

I have also decided to never use Samsung shop app.

Worst customer support from Samsung Shop as well.

[samfan91]

One more thing, in case you cancel the order, the refund will take a month or even more.

[Joe26]

Thanks for letting me know,  Atleast there no expectations set like earlier.

[Joe26]

I was reading through the community forum when I noticed that many others, despite paying a sizable sum of money, had to deal with the same issue (those who reported, there will be many more).

Furthermore, this problem has been for at least two years. Is there any possibility to advance it to a more significant level? Thus, some do not experience this level of turmoil.

[Anonymous]

Hey, I'm sorry to hear about your experience. But honestly, I wouldn't recommend buying the S24Ultra. There have been a lot of complaints about the camera and display. Please choose alternate model or kindly await for some days to get confirmation that all issues are solved.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you share the contact details on the Samsung Members Application (Open Samsung Members Application > Support> Ask question > Type your query > Send). So, it will be helpful to us to resolve your issue.

Warm Regards,
Samsung Customer Support