Samsung Galaxy TAB S9 FE - Reboot Problem

[Simandhar2023]

Hello Folks!

Recently I have purchased Samsung Galaxy S9 FE Tab. And from very beggining day I have started facing problem for Reboot of device. 

Problem:

Tablet reboots after 30-45 mins of charging and stuck at boot logo. Then I have to manually reboot it by pressing power button and Volume down key.

Solutions I have tried:

Factory Reset

Chaged Cable

Tried Diffrent chargers , Oneplus, Oppo, Motorola, Samsung

Checked that auto reboot option is on or off.

Tried fast charging on and off

Tablet is updated to latest version

No apps are installed

None of these solutions have worked.

Does anyone faces this problem or have any solution?

Expert comments are invited.

[ibagasi]

Same thing happened with ne dor a week, then got resolved. Some apps were causing the crash

[Simandhar2023]

Thanks for your input!
Ohh I See. Can you please tell me the steps you followed . How did you identified those apps?
Actually my tab is crashing everytime while charging.

[ibagasi]

Nothing special. But whenever I opened BING app it crashed also. So I put it in sleep

[Simandhar2023]

Thanks, I don't have bing installed so some other app is casting trouble. For that I have tested safe mode and while charging it didn't crash. It means some app is causing freeze. Now I am figuring out how to find that app.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Without a log file, we cannot analyze this issue. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

[Simandhar2023]

Thanks for your advice. I followed your instructions, shared the log file, and the support ticket. Unfortunately, I was advised to contact the nearest Samsung Care, but there's none within a 50 km radius due to my remote location. Seeking assistance from the Samsung community now. Should I resend the log file? Need guidance.