Samsung Galaxy S23 Earpiece Sound Crackling Issue

[Abhishek113]

Hey,

I just got replaced my S23 for a strange earpiece and speaker sound crackling issue. But I felt like a same but minor crackling sometimes in the new unit too. What's this Samsung? Is it quality control issue or is it an issue with all S23 units? S23 users please write your experience here.

[Sayam_Hossain]

No, it's an electric product, and electrical things can have disputes....

[ankitmon]

What are you even talking about. Go outside and try breathing oxygen.

[Abhishek113]

🤔🤔

[Abhishek113]

It needed dispute and got it replaced but experiencing the same in the new unit too..

[SPYDER_001]

No problem with me

[Abhishek113]

But I'm experiencing this in the replacement unit too. 🫠

Was searching the forum and came to know that many people are facing similar issue and frustrated

[SPYDER_001]

Lucky me then I guess 😅

[Abhishek113]

I hope flipkart refunds me this time and wanna say bye-bye to samsung now..

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Disconnect anything plugged into the headphone jack like, a selfie stick, headphones, Bluetooth, etc.
Remove any third-party case, protective films, or any other accessory that usually comes in contact with your device.

Check device volume settings: Tap on Settings > Sound & vibration>Volume > Drag the volume adjustment bar left or right to increase or decrease the device volume.
To verify, play music and check the music sound. If the sound quality is good, then your speaker is working fine.

Clear Sound Picker data: Settings> Apps> Filter and Sort> Enable Show system apps> OK>Search Sound Picker> Storage> Clear data of Sound Picker.

Clear Sound Alive data: Settings> Apps> Filter and Sort> Enable Show system apps> OK>Search Sound Alive> Storage> Clear data.

Clear Adapt sound data: Settings> Apps> Filter and Sort> Enable Show system apps> OK>Search Adapt Sound> Storage> Clear data.

Reset app preferences: Settings> Apps> Three dots> Reset app preferences> Reset.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support