I am writing to express my dissatisfaction with Samsung's response to the green line
issue that has been affecting many Galaxy S21 Ultra devices.
On August 22, 2023, I installed the latest software update for my Galaxy S21 Ultra.
Shortly thereafter, I noticed a vertical green line appear on the screen. I have not
dropped or damaged my phone in any way.
I contacted Samsung customer support and was told that the green line issue is not
related to the software update. I was also told that I would need to pay for the repair.
I am very disappointed with Samsung's response. I believe that the green line issue
is clearly related to the software update, as many other Galaxy S21 Ultra users have
reported the same issue after installing the update.
I am also aware that Google has acknowledged that the green line issue can occur
after software updates in Samsung devices. In a recent blog post, Google stated
that "the green line issue is caused by a software bug that affects the way the
display drivers communicate with the display hardware."
I urge Samsung to reconsider its position and to offer free repairs to Galaxy S21
Ultra users who have been affected by the green line issue. This is a widespread
issue that is clearly caused by Samsung's software. It is unfair to expect customers
to pay for repairs that are not their fault.
I look forward to hearing from you soon.
Sincerely,
Achal Sengar
The green line issue is a hardware problem that can occur on Samsung devices after a software update. It is characterized by a vertical green line that appears on the screen, usually in the center or on the side. The line can be solid or dashed, and it may be faint or bright. The exact cause of the green line issue is not known, but it is believed to be related to a problem with the phone's AMOLED display. AMOLED displays are made up of tiny organic light-emitting diodes (OLEDs), and each OLED can produce its own color. When one of these OLEDs fails, it can cause a vertical green line to appear on the screen. The green line issue can occur on any Samsung device that has an AMOLED display, but it is most commonly seen on newer models, such as the Galaxy S22 series and the Galaxy Z Fold 4. The issue can also occur after a major software update, such as a new Android version. There is no way to fix the green line issue without replacing the phone's display. If you are experiencing this issue, you should contact Samsung customer support for assistance. Here are some things you can do to prevent the green line issue from occurring: Avoid dropping or hitting your phone. Do not expose your phone to extreme temperatures or moisture. Update your phone's software regularly. Back up your data regularly in case your phone needs to be repaired. If you do experience the green line issue, it is important to contact Samsung customer support as soon as possible. They will be able to help you troubleshoot the issue and determine if your phone is eligible for a free repair.
Yes we all should do that...if they dont give any proper solution...In my country they are not giving any solution...my Phone also getteing same problem
We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same.
The issue could occur due to usage and various other factors, however, it is our best endeavor to provide you with an impeccable product experience at Samsung.
Our products pass through rigorous quality checks which are globally recognized; therefore, Samsung products stand out as best in terms of quality and service of the products. We ensure the best quality repair, so we request you to kindly get the product repaired.
We have also noted down the feedback. We are continuously working to make our products better and more efficient.
The green line issue is a hardware problem that can occur on Samsung devices after a software update. It is characterized by a vertical green line that appears on the screen, usually in the center or on the side. The line can be solid or dashed, and it may be faint or bright.
The exact cause of the green line issue is not known, but it is believed to be related to a problem with the phone's AMOLED display. AMOLED displays are made up of tiny organic light-emitting diodes (OLEDs), and each OLED can produce its own color. When one of these OLEDs fails, it can cause a vertical green line to appear on the screen.
The green line issue can occur on any Samsung device that has an AMOLED display, but it is most commonly seen on newer models, such as the Galaxy S22 series and the Galaxy Z Fold 4. The issue can also occur after a major software update, such as a new Android version.
There is no way to fix the green line issue without replacing the phone's display. If you are experiencing this issue, you should contact Samsung customer support for assistance.
Here are some things you can do to prevent the green line issue from occurring:
Avoid dropping or hitting your phone. Do not expose your phone to extreme temperatures or moisture. Update your phone's software regularly. Back up your data regularly in case your phone needs to be repaired. If you do experience the green line issue, it is important to contact Samsung customer support as soon as possible. They will be able to help you troubleshoot the issue and determine if your phone is eligible for a free repair.
In my samsung s21 Ultra i am facing the same vertical Green line issue. I was using my phone normally, suddenly I noticed a green line appearing on my screen lightly which was not visible too much, quickly I restarted my phone, installed the latest software update and restarted my phone and after that the green line became bright green and directly visible on the screen. Is this a software or hardware issue?
I never expected to face these type of issues on a Samsung S21 ultra device.
I think iPhone is far better than Samsung, at least they don't have these type of issues.
Its a software issue while updating device it heats up then it damage same pixels. And for iphone its happened too
Samsung manufacturing iphone display and this is happing iphone device's too but os and chip set all built iphone for itself so they managed or rid this issue.
I am a user of S21 plus... I got a green line almost 3 months back and now that green line haz turned pinkish. Recently 4 days back another green line has developed on my screen. , at this rate soon my phone will appear like a guitar having strings.After calling customer care I get the same feedback stating that ur need to replace screen... what a below the belt service. And u mean to say,that inspite of problem with ur product we need to pay for repairs??? Surprising... I am a sincere user of Samsung phones since past 20 years.... Have always purchased the most expensive phones available. But after this issue and the response received for the same I am extremely sorry to myself for trusting ur company... Henceforth will never buy ur product range in any for myself or anyone in my family. Thanks an good luck.
Hi Samsung Customer Support, I am. Also facing the same issue of vertical green line on the dispaly. Its ok if one or two member gets this issue but number of people getting this issue means its problem with the product. You must be conder it for repair or replacement from Samsung. You should accept that there is an issue with product only.
Samsung announces a FREE ONE TIME DISPLAY CHANGE FOR GREEN LINE ISSUES
Visit nearest Samsung service center with your Samsung S21 ULTRA with Green line. They will inspect the mobile for physical damage, if none found. Viola, New display and New battery at free of cost ( even with or without Warranty). But I suggest you to hurry.
Make sure you visit them along with your bill copy.
*Service labour applicable, I paid ₹502
Atlast worth waiting, Thanks Samsung for your customer service.
