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2 weeks ago in
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2 weeks ago in
Galaxy SFirst, let's gather some information:
Can you describe the issue in more detail?
Is the focus generally soft, or is it only blurry in certain situations?
Is it difficult to get a sharp focus on close-up objects?
Are you experiencing more blur in low-light conditions?
Are you using the default camera settings, or have you made any adjustments?
Have you cleaned the camera lens? Sometimes a smudge or fingerprint on the lens can cause focus issues.
Are you using a case or screen protector that might be interfering with the camera?
In the meantime, here are some general troubleshooting steps you can try:
Clean the Camera Lens: Use a soft, lint-free cloth to gently clean the camera lens.
Adjust Camera Settings:
Make sure "Scene optimizer" is enabled. This feature automatically adjusts camera settings based on the scene.
Experiment with different shooting modes (e.g., Photo, Portrait, Pro).
Tap on the screen to manually focus on your subject.
If you're shooting in low light, try using the "Night" mode.
Check for Software Updates: Make sure your phone has the latest software updates.
Clear Camera Cache: Go to Settings > Apps > Camera > Storage > Clear cache.
Reset Camera Settings: Go to Settings > Apps > Camera > Storage > Clear data.
Note: This will reset your camera settings to their defaults.
Test in Safe Mode: Restart your phone in Safe Mode. This will help determine if a third-party app is interfering with the camera.
Once you provide more details about the specific issue you're experiencing, I can offer more targeted advice.
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Galaxy S- Mark as New
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2 weeks ago in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.
Please follow these easy troubleshooting steps which may help in resolving this issue:
● Reset the camera settings: Tap on Camera>Settings>Reset settings>Reset.
● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
● You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember password then advise to reset (Forgot password) your Google account.
Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.
If the issue persists, kindly report the problems with a log file. To share a log file, Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.
Warm Regards,
Samsung Customer Support
