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02-09-2025 11:29 AM in
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02-09-2025 12:04 PM in
Galaxy SIf it's within 15 days of purchase.. you can actually get yourself a new device replaced
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02-09-2025 12:16 PM in
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Galaxy S
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02-10-2025 03:41 PM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
Thank you for your concerns regarding the S Pen functionality. we would like to clarify that when using the S Pen, it's important to avoid touching the screen too quickly without hovering over it, as this can lead to recognition failures. Also, drawing with the S Pen at an angle or applying weak pressure may result in the pen not detecting your input due to insufficient pressure. Please be aware that strong magnetic forces from accessories that contain magnets can reduce the S Pen's pressure sensitivity, leading to performance issues. This concern applies to all devices currently equipped with S Pens.
Should you have any further questions or need more assistance, feel free to reach out.
Warm Regards,
Samsung Customer Support
