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08-07-2025 02:24 PM in
Galaxy S- Mark as New
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08-07-2025 03:08 PM in
Galaxy S🛠️ Tech Tip: File a complaint via [Samsung Members > Support > Error reports]
🛠️ Alternative: Tag @SamsungMobile in public posts for quicker escalation
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08-07-2025 03:08 PM in
Galaxy SFollow me more information.
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08-07-2025 04:15 PM in
Galaxy S
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08-08-2025 08:29 AM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
We strive to provide an impeccable product experience, and we wanted to share more about our commitment to quality. Our products undergo rigorous quality checks that are recognized globally. Furthermore, our development teams continuously work on enhancing our products through regular software updates.
We also understand that issues may arise due to various factors, and we want to assure you that our service team is always available to help resolve any concerns you may encounter, as per Samsung guidelines.
We request you kindly share the log file if you are facing any issue on your device. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Warm Regards,
Samsung Customer Support
