Original topic:

S25 ultra video recording exposure issues

(Topic created on: 05-24-2025 12:51 PM)
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atul880
Active Level 1
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Galaxy S
There are exposure issues with s25 u video recording,sometimes it burns highlights, and sometimes overcrushes shadows,leading to pathetic video experience. In DXO mark 2 yr old s23 u had better exposure compared to current s25 ultra
When is samsung going to release major software for camera of s25 ultra for these exposure issues
3 Comments
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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atul880
Active Level 1
Galaxy S
Please dont respond via auto bot. There is no option to upload video the option that you have provided. Moreover ita not an error its exposure adaptation issues with video recording in s25 ultra. The only option here is to upload photo not video
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atul880
Active Level 1
Galaxy S
Still iam sharing screenshots from a video that i took, there is drastic shift in exposure when i tilt my ohine upwards to record so much so that whole tress amd road below is anything but a dark mess with no clearityR4FBWCRUJi.jpg3gcmWwDKca.jpg
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