S25 ultra fast charging turn on and off automatically is it a bug ordevice fault

[Hiteshc00l]

Plz let me know

[hpsingh75]

Check cable, use high speed cable

[Kiaan_Official]

If you are experiencing some trouble with my new phone's charging function.  It's a bit concerning, especially for a top-of-the-line model. 😟🤔

I'm sure you have tried different cables and solutions but the issue persists.  It seems like something isn't quite right internally.  This is quite frustrating given how new the device is. 😠😡🤬

I believe a visit to the service center is necessary to diagnose the problem.  Hopefully, they can resolve this quickly. 🙏😊👍

If you find this helpful, please click the three dots in the upper right corner of my reply and mark it as a Accept Solution. 🙏 😊 👍

#PhoneProblems #TechSupport #ServiceCenter #Repair #Frustration

[Hiteshc00l]

Happens on fast charging on when i disable fast charging working fine looks like a software issue

[Kiaan_Official]

Ya thats why you have to visit the service center.

They will fix it by updating the software or show him and ask them to fix it ASAP.

[Hiteshc00l]

Ok

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and go to service center for check and resolves this issue. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

1. Check connectivity & charger functionality:
Please check whether the charger cable and adapter is fixed well.
Remove charging cable and reconnect with mobile phone properly.
Check the charger functionality with a different device or try to charge the same device with a different charger.

Note: We recommend our customers to use only Samsung approved chargers, as 3rd party chargers with different output rating may cause errors in the device.

2. If the device charging with different charger, then kindly check the physical condition of your charger for any damage.

3. Please charge the device in switched off condition for 10 minutes.

For devices with removal battery, kindly remove the back panel of your device and check the physical condition (Bulge, Swelling or visible damage). If the physical condition is not good please do not try to charge or tamper the battery also request you to visit the service center immediately.

4. Update software:
Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now.
Note: Your phone will restart after the update is installed.

5. If the issue is still not been resolved, Reset the device:

IMPORTANT:
Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Remember google password before resetting the device because it is required during initial setup.
If you do not remember it, then reset, (Forgot password) your google account.
For this:
Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tab on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support

[Hiteshc00l]

I tried all buyed a new cable also still the same issue....
Worst experience gonna return the device 😪
N never recommend samsung phone to other's also 😑