S25 ultra automatically take screen shot

[kumarpandi]

When I was installed good lock feature and turn on back tap action , it's automatically take screen shot with out double tap action. After February update this issue continue and also back tap action also not working properly.anybody face this issue please text me how to solve this issue...

[Ultra_Devil]

Report it and send feedback..

[Nobyos]

Yes.... Same...

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● Kindly disable the Accidental touch protection.
Path: Settings>Display>Accidental touch protection(disable).

● Kindly disable the Palm swipe to capture.
Path: Settings > Advanced features > Motions and gestures > turn off ‘Palm swipe to capture.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support

[kumarpandi]

Thank you for your support , I was tried your trouble shooting but issue was continued..