S25 mobile data turns off

[Shanstone]

Hi Samsung team,

Recently like last 4-5 days my mobile data switches off and on automatically, raised a complaint with my network carrier and tried their suggestions with phone settings and even changed the sim card but still problem exists 

What to do, do any one faces the same issue 

[Wodehouse]

1. Software/Firmware Issues:
* Carrier Settings Update: Your carrier occasionally pushes out updates that improve network connectivity. Check for these updates in your phone's settings.
* Reset Network Settings: This is different from a factory reset. It clears all network-related settings (Wi-Fi, mobile data, Bluetooth, VPNs) and can resolve corrupted configurations. You'll need to re-enter Wi-Fi passwords afterward.
* Android: Go to Settings > System (or General Management) > Reset options > Reset Wi-Fi, mobile & Bluetooth (or Reset Network Settings).
* APN Settings: Access Point Name (APN) settings are crucial for connecting to your carrier's data network. Even after a SIM change, these can sometimes get misconfigured. Double-check them against what your carrier provides (you can usually find this on their website or by calling support).
* Android: Settings > Network & internet > Mobile network > Advanced > Access Point Names.
2. App-Related Issues:
* Background Data Usage: Some apps can constantly try to use data in the background, which might interfere with stable connectivity. Check which apps are consuming the most data and consider restricting their background data usage or force-stopping them if you suspect one is causing issues.
* Android: Settings > Network & internet > Data usage (or Connections > Data usage).
* Third-Party Apps/Malware: Rarely, a rogue app or even malware could be interfering with your network connection. If this problem started after installing a particular app, try uninstalling it. As a last resort for software-related issues, consider booting your phone into safe mode (which disables third-party apps) to see if the problem persists. If it doesn't, an app is likely the culprit.
3. Hardware Issues (Less likely if SIM was changed, but still possible):
* Phone's Antenna: While less common, a physical issue with your phone's internal antenna could lead to intermittent signal.
* Overheating: An overheating phone can sometimes lead to performance issues, including network instability.
* Stuck Power Button: If your phone is randomly turning on/off, it could be a stuck power button, which in turn might affect network connections as the phone cycles.
4. Environmental/Network Factors:
* Network Congestion: If you are in a very crowded area, the cell tower might be overloaded, leading to intermittent connectivity.
* Poor Signal Strength: While you've changed the SIM, the issue could still be related to consistently weak signal in your area. Try observing if the problem occurs more frequently in specific locations.
* Carrier Outage/Maintenance: Although you've complained to your carrier, it's worth double-checking if there are any known outages or ongoing maintenance work in your area that could be affecting service.
What to do next:
* Perform a Network Settings Reset: This is a crucial step if you haven't done it specifically.
* Verify APN Settings: Manually check and confirm your APN settings with your carrier.
* Monitor App Usage: Pay attention to your data usage by app and consider restricting background data for non-essential apps.
* Test in Safe Mode (Android): If the problem persists, boot into safe mode and see if the issue goes away. This will help identify if a third-party app is the cause.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved/Accept as a solution". Thank you 😊

[Shanstone]

Will try these steps and get back to you , thanks a ton for the heartwarming concern

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Kindly check the device in different locations/network coverage areas.

● Check Mobile Network: Settings> Connections>Mobile networks> Network mode> Select 5G/LTE/3G/2G (auto connect).

● Check Network Operator: Settings> Connections> Mobile networks> Network operators> Select automatically.

● Kindly check the same SIM card in another phone or another SIM card in the same phone to verify the issue.

● Kindly try to contact the service provider once.

● Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

● Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next.

Please follow the below steps to reset the device: Settings > General Management > Reset > Temporary cloud backup or External storage backup > tab on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support