S25 Ultra has issue of taking automatic screenshots

[sathish372]

Hello , My phone is used for 2 days and I have found that s25 ultra takes randomly screenshots, even when not touching the screen.

[TANVEER-SINGH]

Please go to service center or check gestures of screenshot in settings there is also an option of factory resetting the phone ( I am not sure if they would work or not but there is a better solution that you should contact customer support)

[Darshmrun]

I am facing the same issue. S25 ultra is capturing auto screenshots. I have kept Palm Swipe Capture feature off still it's happening.

[Amol102]

Facing Same issue ..when play video or you tube

[Darshmrun]

Hello All, I figured it out, I was facing this issue due to RegiStar app. Back tap option was on hence double tap on back side was clicking the screenshot.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to disable accidental touch protection feature from following steps.

Path: Settings>Display>Accidental touch protection(disable).

If still facing the issue, kindly disable the accessibility advanced settings.

Path:Settings > Advanced features > Motions and gestures > turn off ‘Palm swipe to capture'.

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

[sathish372]

Setting is in Disable only

[Rahult007]

I am also facing the same issue. Did you get any solution?