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02-06-2025 09:31 PM in
Galaxy S- Mark as New
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02-06-2025 09:46 PM in
Galaxy S
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02-10-2025 01:47 PM in
Galaxy SDear Samsung member,
Greetings from Samsung Customer Support!
Thank you for reaching out to Samsung Customer Support. We appreciate your concern, and we are committed to assisting you in resolving the issue you are experiencing with the screen of the device.
To facilitate a thorough analysis, we kindly request that you share the log file from your device within 15 minutes of the occurrence of the issue. You can do this by using the error report option available in the Samsung Members application.
Additionally, if possible, please include a video or screenshot demonstrating the issue. Here are the steps to share the log file:
To share a log file, (Open Samsung member application >> Tap on support >> Tap on send feedback >> Choose composer option >> Select error >> Select the appropriate category >> Type your query)
Thank you for your cooperation. We look forward to resolving this matter promptly.
Warm Regards,
Samsung Customer Support
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2 weeks ago in
Galaxy S