Original topic:

S25 Ultra + MagSafe Case = S Pen Problems? 🙄

(Topic created on: Monday)
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ankudhiman9
Active Level 8
Options
Galaxy S

​Bhaiyo ek bada masla aa raha hai S25 Ultra mein. Maine MagSafe case lagaya taaki accessories use kar sakun, par jaise hi case chadhaya, S Pen ne kaam karna chhod diya!

​Screen ke beech mein 'Dead Zones' ban rahe hain. Kahin likha ja raha hai, kahin nahi. Jaise hi case utarta hoon S Pen makhan chalta hai. Matlab itna mehnga phone lene ka kya fayda agar hum ek basic MagSafe case bhi dhang se use na kar payein?

​Kya Samsung isse software update se thik kar sakta hai ya S25 Ultra ka hardware hi magnets ke liye itna sensitive hai?

​Kisi aur ke sath bhi ye ho raha hai kya? Comments mein batao yaar, Samsung ko ye fix karna chahiye! 😤

5 Comments
PramodPant
Expert Level 2
Galaxy S
Yahi toh reason hai.. Abhi toh Smasung not giving inbuilt megsafe.. they are not able to tackle the situation yet
shivmgor
Active Level 10
Galaxy S
See1777862485102.jpg
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bhghwan
Active Level 10
Galaxy S
Yes it is..I think 🤔 we should remove megsafe case. Till this problem solved by software update.. i assume I will have negative impact on screen also..if in s pen 🖊 option it is creating trouble also other may be
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sanchit91
Active Level 3
Galaxy S
I also use a Magsafe case but face no such issue with phone or SPen.
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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