S25 Ultra Camera Hardware Defect

[Carbon001]

My out of warranty Galaxy S25 Ultra (purchased February 2025) has suffered a mechanical failure in the 0.6x ultrawide camera.

The 0.6x lens violently vibrates, jitters, and makes a loud mechanical stuttering noise. ​The camera completely fails to focus. ​This occurs in the native camera app, safe mode, and third-party applications.

Device Condition:
​Zero physical damage. ​Zero liquid damage. ​Device has never been dropped.

Cleared Camera App Cache and Data. ​Reset Camera Settings to Factory Defaults.

I have already submitted error report in Samsung Members App alone with video file and log report. 

Resolution Required:
It is a widely documented fact across Samsung Community forums and Reddit that the S25Ultra suffer from a factory defect in the 50MP ultrawide lens focus motor. This hardware defect was simply because of Samsung.

Because a manufacturing defect has ruined a component, I expect full free repair from Samsung.

[bhghwan]

Have you visited service centre for physical check of device..if it is a hardware issue?

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you kindly visit the service center and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.

You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Roshan5]

Manufacturing Hardware Problem.
I already Replace 0.6x Ultra Wide Camera Sensor of My S25 Ultra 7 Days After Purchase.
Free of Cost Under Warranty