The Galaxy S25 Ultra is experiencing significant camera exposure adaptation issues, a problem highlighted by DxOMark a few months ago as well. In comparison, the S22 Ultra consistently handles exposure transitions much better in real-world use. The sample videos attached, captured on both the S22 Ultra and S25 Ultra, illustrate this clearly: footage from the S25 Ultra repeatedly shows overexposed objects while the camera struggles to adjust exposure in changing lighting. Such inconsistent performance is disappointing for a 2025 flagship phone—it sometimes feels like using a device from a decade ago. Dear Samsung, are there any plans to address this issue in future updates?
We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern. Also, we are taking your feedback regarding this matter.
● Kindly check physical condition of your camera lens.
● Kindly clean the camera lens by microfiber cloth or a cleaning wipe. Gently remove the fingerprint, dirt and dust from the camera lens.
● Reset the camera settings: Tap on Camera>Settings>Reset settings>Reset.
● You can reset your device by following the steps: 1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. 2. Remember the Google password before resetting the device because it is required during initial setup. 3. If you do not remember the password, then advise to reset (Forgot password) your Google account.
Path: Settings> General Management>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.
If the issue persists, kindly report the problems with a log file. To share a log file, Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
