I recently purchased the Samsung Galaxy S25, expecting a true flagship experience, especially in the camera department. However, after using it, I was shocked to find that the camera quality is no better—if not worse—than older mid-range devices like the Galaxy A52s and S20 FE.
Images lacks clarity Low-light photos are grainy
Videos show color shifting and poor stabilization and grainy in low light
Even with minimal zoom, images lose detail and appear blurry.
The A52s actually performs better clear images detailed shots. How can a mid-range device deliver comparable or better results than a flagship?
And when I mentioned same to Samsung in response they said I "cannot compare a mid-range phone to a premium device." If that is the case, thenwhat exactly justifies the higher price of a flagship device?
Premium Pricing Demands Premium Performance
Consumers pay a premium price to experience upgrades in every aspect—performance, display, battery life, and most importantly, camera quality.
If a premium device cannot even outperform a mid-range model like the Galaxy A52s or S20 FE, then why would customers spend more?
Samsung heavily markets the S series as an upgrade in every way—now suddenly, when flaws are exposed, I am being told I “shouldn’t compare”? This is misleading and deceptive.
Why This Is a Huge Concern
Inconsistent Responses from Samsung & Service Centers – Some service centers admit there’s an issue, while others say"no problem found." Now, Samsung is even questioningwhy service staff acknowledged the flaws in the first place!
Samsung Is Ignoring Clear Evidence & Hiding the Issue
I have providedmultiple photos and videos via Samsung Members and email,and also gotjobshit regarding same instead of resolving they are bluntly attempting to delay the process and avoid responsibility
Log File Manipulation to Dismiss Complaints
I have now been told that the log file recorded at the time of the job sheet does not show any issues.
This is misleading and deceptive—log files do not always capture real-world performance problems, especially camera quality issues like grainy images, poor stabilization, and color shifting.
The service center staff themselves acknowledged these issues when I visited, yet now Samsung is trying to walk back that admission.Why is Samsung trying to cover this up?
📢If you’re waiting for Samsung to fix the S25 camera—stop. Samsung has denied any official statement or upcoming updates for this issue as i directly asked Samsung Support and that's there response.
So, for those waiting for a magical software update—wake up! It’s not coming.
This is unethical, deceptive, and a violation of consumer rights. I demand afull refund immediately and insist that my case be escalated to the highest level.If this matter is not resolved promptly, I will be forced to take further action.
If you’re facing similar issues, let’sraise our voices together. Share your experience, demand transparency, and push for real solutions.We deserve better.
Testing a phone in-store is extremely limited—you don’t get enough time, you can only test them within a restricted setup. Real-world usage is completely different. Most importantly i upgrade from A of 2022 to s25 of 2025 so, I trusted Samsung—after using an A-series device since 2022, I naturally expected the 2025 S-series to be a significant upgrade, not something I’d have to compare directly.A flagship should outperform a mid-range device by default, not struggle against it."
The real question is: why is Samsung charging a premium for a device that fails to deliver a flagship experience?"
Samsung is playing it safe. No major competitors, especially unreliable Chinese OEMs, are boosting Samsung's mobile business. That's why there have been no major camera hardware changes since the S21 Ultra. People are not going to spend too much on Chinese mobile phones with buggy software experiences.
