S24ultra moisture detection

[S24ultraUSERs]

Hi users

 Wheneven my phone gets completely battery drained off/ phone battery percentage goes to nil-0%. And on putting back to charger it shows ⚠️ 💧 MOISTURE DETECTION! 

 I tried to use other charger it shows the same, I cleaned it, I shows the same. As far as I know there is no water accidents or any kind of liquid splash. Plus

 I have to use powerbank to bring 1% so that I can power on the phone . After that there is no problem in charging with normal samsung power adapter via A.C(alternating current) Current. And no moisture detection seen.

[AudioJack35]

Don't use charger until fully dry.
Ensure port and cable head are dry, use hair dryer for 2 min. On mid setting then if the warning remains keep charging cable and phone outside in sun for an hour it will go away. From past 2 experiences this week.
Moisture detection could also be dust particles in port. Carefully check possibilities before charging again you otherwise might damage port.

[Rohit059]

There might be moisture entered in usb port. Try hair dryer on medium heat for short period of time. It had happened with me once. Or just use hair dryer blower setting only.

[S24U_user]

No offense to anyone's suggetion but using a dryer to dry your phone is not suggested, it'll probably mess it up more. Take the case off and try charging it. That happened to me too, and it worked!

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve your issues by using given link.

● Galaxy device moisture issue: https://www.samsung.com/in/support/mobile-devices/moisture-handling-tips-for-mobile-phones/

In case the issue persists, please take your device to the nearest service centre for a physical inspection. You can locate your nearest service centre by visiting https://www.samsung.com/in/support/service-center/.

Warm Regards,
Samsung Customer Support