ZAYR
Beginner Level 2
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05-18-2024 08:21 PM in
Galaxy S
I have been using S24ultra for about a month or so. Today i restarted my phone for the very first time as i was not getting a proper coverage from my service provider. After i clicked on the restart option, the phone would get stuck on the boot screen and i have to force restart by pressing volume down & power button, inorder to start up. After few attempts i somehow managed to turn the phone back on. But, the screen would freeze and and heats up, it also drains substantial amount of battery while this happens. I have to give it few tries to make the phone work normally. Each time i try and force restart using volume down & power button, it would either freeze at the ONEUI screen or wouldn't respond at all. It only happens when i restart my phone. Has anyone else encountered similar issue? I HAVE SEND MULTIPLE DIAGNOSTIC REPORTS TO SAMSUNG AND THEY DON'T CARE. And people at the contact center or live chat were of no help. I have tried all trouble shoot step and nothing works. I want this phone to be replaced and please don't ask me to wait for 2 weeks for replacement.
3 Comments
ojwh
Active Level 8
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05-18-2024 11:15 PM (Last edited 05-18-2024 11:16 PM ) in
Galaxy S
Hello. Sorry about the challenges you're facing.
At this point I would suggest you take it to an official Samsung service centre. Hurry.
At this point I would suggest you take it to an official Samsung service centre. Hurry.
MOQBALI
Expert Level 4
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05-19-2024 02:01 PM in
Galaxy S
I have S24 ultra, but I'm not face any problem. I suggested visiting samsung Dubai mall if you stay there.
ZAYR
Beginner Level 2
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06-04-2024 09:57 PM in
Galaxy S
I went to the service center, they said motherboard needs to be replaced, very disappointed, samsung must recall all these defective devices rather than fixing it