S24U

[vijayff]

Cameras are poor

Previous one ui 8 details matters. In one ui 8.5 camera focus and letters on ic's name missing. Takes multiple photos but it is awful

[vijayff]

2nd photo after update

[Prashant_Ballal]

I'm still on the latest stable UI 8.0, and my camera's also a downgrade.

[RanjeetPatra]

Today, I want to bring attention to a serious issue affecting many of us. There are increasing cases where software updates are leading to display problems like green lines on screens.

It appears that the hardware of these devices is not capable of handling such major software updates, which is resulting in these display issues.

This is not just an isolated incident. it’s becoming a pattern. And as responsible consumers, we must raise our voice.

If you are facing this issue:

- Do not rush to pay for repairs caused by software updates.

- First, escalate your case to " servicehead.in@samsung.com ".

- If your issue is still not resolved free of cost, file a complaint in the consumer forum.

Documents required to file a complaint:

- Job sheet from service center.

- Phone purchase bill/invoice.

- Clear photo of the phone showing the display issue.

- Email copies / telephonic conversation recordings.


Let’s also make this visible across platforms so it cannot be ignored:

- On X: tag @jagograhakjago

- On Instagram: tag @consumeraffairs_goi

- On Facebook: tag Department of Consumer Affairs

Use these hashtags to amplify the issue:

#SamsungScreenProblem #FixItSamsung #GreenLineIssue

You can follow my updates or reach out to me on X: @rnjeetpatra

Let’s stand together. Let’s support each other. Let’s demand accountability. Let’s stop this and protect Indian consumers.

Also, share this post as much as you can.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Use a microfiber cloth or a cleaning wipe to clean the camera lens.

● Reset the camera settings: Tap on Camera>Settings>Reset settings>Reset.

● Clear camera application data: Apps>Camera>Storage>Clear Data

● Check app cache: Settings > Apps > Camera> Storage > Clear Cache.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps:

1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.

Warm Regards,
Samsung Customer Support

[vijayff]

You giving poor hardware and samsung. In that picture iphone 12 pro max motherboard.
7years old movile performs excellent than yours.
Don't give useless softwares.

Now a days u broke your brand trust.
In my first boot 1st picture of my s24U better.
Now a days you ruined it

That 7year old mobiles camera performs better than yours.