S24 ultra

[NAVEDKHAN01]

Problem in my phone camera in Instagram 

Filter lagate hi photo blur ho jati hai 

Or shake karne lagta hai pura camera or hang ho jata hai ...only in instagram

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issues.

● Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

● The clear cache memory of a particular application( instagram):
Settings > Apps > Now pick the app you like to clear off the cache memory > Storage > Clear Cache.

● Kindly check first if there are any broken camera lenses or scratches on the camera, no laminated or tempered glass is pasted on the camera if not then check after the camera lens cleaning.

● Use a microfiber cloth or a cleaning wipe. Gently remove the fingerprints, dirt, and dust from the camera lens.

● Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
●Clear camera application data: Apps>Camera>Storage>Clear Data
●Check app cache: Settings > Apps > Camera> Storage > Clear Cache.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

● Keep your app updated: Tap on Google Play Store app or Galaxy Store> Manage apps & device> Apps available to update> If you want to update apps individually, tap See details and then tap the Update button next to the app you would like to update.
Note: kindly contact the particular application helpline once, to make sure there is no issue from their end.

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support