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04-02-2024 11:42 PM (Last edited 04-02-2024 11:44 PM ) in
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04-03-2024 02:10 AM in
Galaxy S
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04-03-2024 09:57 AM in
Galaxy SDear Samsung member,
Greetings from Samsung customer support.
As per your concern, we would request you kindly perform the following steps to resolve your issue.
Reset app preferences: Settings > Apps > More option > Reset App Preferences.
Kindly try to connect your device with "other devices" and check.
Clear cache: Settings > Apps > Menu > Show system apps > Search
and type "Bluetooth" > Bluetooth > Storage > Clear cache > Clear data > OK.
The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.
Reset settings: Settings>General Management>Reset> Reset all settings to their default.
Reset network settings: Reset Wi-Fi, Bluetooth, and other network settings to their default.
Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/
Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...
Check the device by connecting other headphones: The easiest way to figure out what's causing the issue is to try other headphones on your phone or try your current headphones with another device.
In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Warm Regards,
Samsung Customer Support
