The S24 Ultra is not compatible with Netflix's Ultra High Definition (UHD) format. I have connected with Netflix, and they indicated that Samsung would require an OTA update for this model.
Uhd wont be supported right? Samsung dont have uhd display. Its only qhd which is not an option in netflix. Netflix, disney hotstar, prime max supported is full hd
As per your query, we request you to share the log file. This will help us to further investigate and resolve this issue.
To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Only latest Sony Xperia phones have 4K display resolution 3840 x 1644. Even IPhone 15 pro max has 2k display. So you can cannot watch in 4k resolution like 4K UHD TV.
