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Original topic:

Netflix not supporting high resolution and HDR on S10Plus ?

(Topic created on: 02-01-2021 08:51 AM)
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bharatshaan
Active Level 4
Options
Galaxy S
Hello All,
Below is the screenshot of my Netflix app and it shows no HDR support and L3?
Why?

image


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1 Solution


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Solution
mudassarfa
Active Level 8
Galaxy S
its a bug with Netflix app. if you download any movie from Netflix and login on another phone with the same ID it messes with the DRM license. only solution is the reinstall the Netflix app and you will be able to view the video in HD and u will get back the l1 certification

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14 Comments
prit_3008
Active Level 7
Galaxy S
please check this must in display settings screen resolution

Screenshot_20210201-090628_Settings.jpg

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prit_3008
Active Level 7
Galaxy S
then select wqhd+

Screenshot_20210201-090632_Settings.jpg

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prit_3008
Active Level 7
Galaxy S
if you got solution then please please accept solution

click 3dots at right side of comment then accept solution please if you got your answer
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bharatshaan
Active Level 4
Galaxy S
I already use phone on QHD+
prit_3008
Active Level 7
Galaxy S
i think that depends on plans of Netflix
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bharatshaan
Active Level 4
Galaxy S
I use highest plan
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vicke
Active Level 7
Galaxy S
depends on which plan ur using ..... also after pandemic all video quality resolution got decreased because data should not consume much
prit_3008
Active Level 7
Galaxy S
no brother now that policy disabled;because i got 1440p 60fps hdr on youtube
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vicke
Active Level 7
Galaxy S
I have checked my Netflix and it shows max resolution full HD and HDR compatible HDR 10 .... did u update ur Netflix to latest
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