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Original topic:

Netflix not supporting high resolution and HDR on S10Plus ?

(Topic created on: 02-01-2021 10:43 AM)
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bharatshaan
Active Level 4
Options
Galaxy S
Hello All,
Below is the screenshot of my Netflix app and it shows no HDR support and L3?
Why?

image


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14 Comments
bharatshaan
Active Level 4
Galaxy S
Yes updated. and I'm using highest plan available
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Galaxy S
Bro, check if your Netflix showing any pending update, because its working fine in my S10+
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Solution
mudassarfa
Active Level 8
Galaxy S
its a bug with Netflix app. if you download any movie from Netflix and login on another phone with the same ID it messes with the DRM license. only solution is the reinstall the Netflix app and you will be able to view the video in HD and u will get back the l1 certification
bharatshaan
Active Level 4
Galaxy S
ohhhh... But on highest plan it supports 4 devices at once. I'll ask Netflix for resolution than.
Thanks
bharatshaan
Active Level 4
Galaxy S
You were right. I just cleaned data and cache of Netflix app and re-login and it's now FullHD and HDR capable.

Screenshot_20210201-170108_Netflix.jpg