It has been almost 2 months since I purchased the s24 ultra from samsung shop. However since the very first day there were heating issues. I understand that for a week or so the device learns and adapt to usage and may heat. But it has been nearly 2 months and the issue persists. After upgrading to one ui 7 the battery has also taken a tremendous toll.
I have tried everything they mentioned when I first raised the query to support regarding the heating issue and even factory reset the device twice. But still the heating continues. I cannot use the device outside as it gets so **bleep** hot that you cannot hold it and even in an AC room the device crosses 40 degrees if I use the camera for 5 minutes or more. Sometimes just using instagram raises temperatures to 38 39 degrees.
I again raised the issue with the customer support for heating while attaching log files and sharing videos and it has been alomst a week and there is no response from there end. Just a single reply that our technical team will get back, please bear with us.
Honestly, the after sales service of samsung is **bleep** as hell and I beleive even if I go to store and ask them they will just keep me in some loop but not fix this issue or replace the device.
Yeah, currently experiencing heating and battery drain, even in a city like Bengaluru with the current chilly weather. When I bought the phone, the battery life was impeccable. But post the one UI 7 update, the battery life is **bleep**. I get like 6-7 hours of SOT, compared to 12-13 hrs pre update. Samsung really needs to do something.
As per your query, we want to inform you that you have already shared the log files regarding your device issue with our dedicated team. Still, as your issue has not been resolved yet, So, we would request you to please share log files once again through the Samsung member application. Our team will analyze your device issue and share the same with the higher technical department.
Path: Samsung Members Application (Open samsung member application > Tap on support > Tap on send feedback >Choose composer option > Select error > Select the appropriate category > Type your query )
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
