Original topic:

S24 ultra display garbage

(Topic created on: 02-16-2024 09:32 PM)
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sheri
Active Level 4
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Galaxy S

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S24 ultra display


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Samsung s24 ultra display


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Iphone 13 pro max

Watching some hdr content in s24 ultra very bad the blacks are like grey and some grey bars under display and colours are washed out,
See the same picture in iphone 13 pro its very good,some serious issues in s24 display also screen banding and grainy 
I dont think it is all software problem
What is your experiense with s24 ultra?

60 Comments
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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