Original topic:

S24 ultra USB-C issue still not resolved.

(Topic created on: 03-19-2025 12:40 PM)
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Ravi_94
Active Level 1
Options
Galaxy S
Need to plug in headphone after the Audio start. Also if you stop the audio playing, immediately it will switch back the output mode to mobile speaker. Request Samsung to look in to it 
13 Comments
Kaustav_Ray
Expert Level 3
Galaxy S
I understand the inconvenience you're experiencing with the audio output automatically switching back to the mobile speaker when you stop playing audio, and also the need to plug in your headphones after the audio starts for them to be recognized. This is definitely not the expected behavior, and I'll make sure to report this to the relevant team.

To help me understand the issue better, could you please provide the following information:

Your phone model: (e.g., Galaxy S23, Galaxy A54, etc.)

What type of headphones are you using? (Wired or Bluetooth)

If using wired headphones, what type of connector do they have? (3.5mm jack or USB-C)

Have you tried different headphones?

When did you start noticing this issue? Was it after a recent update?

In the meantime, here are some troubleshooting steps you can try:

Check Audio Output Settings:

While audio is playing, check the Quick Panel (swipe down from the top of the screen) for an audio output icon (usually looks like a speaker or headphones).

Tap the icon to see the available output options and make sure your headphones are selected.

Some apps also have their own audio output settings. Check the settings within the app you're using to play audio.

Check Bluetooth Settings (if using Bluetooth headphones):

Go to Settings > Connections > Bluetooth.

Make sure your headphones are connected.

Tap the settings icon next to your headphones and make sure "Audio" is enabled.

Check Default Audio Output Setting:

Settings > Sounds and vibration > Separate app sound - make sure "Separate App Sound" is OFF. If turned ON, the phone is intentionally directing sound to separate sources.

Clean the Headphone Jack (if using wired headphones): A dirty or damaged headphone jack can cause audio output issues. Use a can of compressed air to clean the jack.

Restart Your Phone: A simple restart can often resolve temporary glitches.

Clear Cache Partition: (As described in a previous response.)

Test in Safe Mode: Restart your phone in Safe Mode to see if a third-party app is interfering.

I will make sure to pass this feedback on to the development team.

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Ravi_94
Active Level 1
Galaxy S
I have tried all these in 2 devices. But it's not working. Honestly most of these I have tried by seeing many YouTube videos last year
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Ravi_94
Active Level 1
Galaxy S
Thank you so much for your support and time.
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Kaustav_Ray
Expert Level 3
Galaxy S
If this helps, please accept it as a solution. Click the three dots on my reply and select 'Accept Solution.' Thanks!
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