Original topic:

S24 ultra Camera problem

(Topic created on: 05-19-2024 02:06 PM)
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Shubhamgupta28
Active Level 3
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Galaxy S

Samsung S24 Ultra focus camera shifting lens jitter issue📸📱
6 Comments
Chandu0010
Active Level 6
Galaxy S
Its happening for objects nearby... lens switching problem... If you focus on long objects it wont happen
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S_Kumar73
Expert Level 5
Galaxy S
Turn off auto lens switching option.
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Galaxy S
How
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S_Kumar73
Expert Level 5
Galaxy S
It's there in camera assistant app and also disable focus enhancer. It pops up when u move very close to the object1716108051990.jpg
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khansa286786
Expert Level 2
Galaxy S
Wow 👌
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we want to inform you that Since the Ultra-wide, Wide, and telecamera lenses are physically located in different positions, there is also a difference in view angle, similar to eye parallax.

Thus, changing the zoom ratio leads to camera lens shift which in turn causes a subtle change in view angle. Also, when changing the zoom ratio quickly, the preview screen may appear slightly disconnected as it takes time to switch between the Ultra-wide, Wide, and telecamera lenses. If you move the zoom slowly, the screen transition becomes smoother.

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send)

Warm Regards,
Samsung Customer Support

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