Original topic:

S24 issues

(Topic created on: 04-13-2026 04:34 PM)
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adrsh15
Active Level 4
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Galaxy S
I own a Samsung Galaxy S24—specifically the Exynos variant—and I am experiencing numerous 5G-related issues with it. For instance, the connection frequently switches back to 4G without warning. The network drops to 4G during voice calls, and it also reverts to 4G while I am playing games. At times, the network is completely unstable or drops out entirely🥲. I am also facing significant overheating issues. I urge you to please fix these problems
Network problem only with Exynos varients on only never buy a Samsung phone with Exynos 
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8 Comments
Galaxy S
Which SIM , the reason must be the area you live in . Cause in my case all devices in my home keep switching b/w 4G and 5G including iPhone 13, Galaxy F23 5G, Galaxy A06 5G, Galaxy S21 FE 5G . But 1.5 km away from our home towards the market area where signal are good non of these device switch to 4G except Galaxy F23 5G cause it don't have VoNR support
adrsh15
Active Level 4
Galaxy S
I'm using Jio sim.
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mhshdhmn
Active Level 5
Galaxy S
I guess the issue is mainly because of the heating because I've seen whenever the device goes a little warmer the network drops from 5G to 4G to keep the device cooler
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for reaching out to Samsung Customer Support. We appreciate your concern and would like to assist you in resolving your issue.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● 5G in your Galaxy device: https://www.samsung.com/in/support/mobile-devices/how-to-use-5g-on-your-galaxy-phone/

● Network optimization: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...
Note: kindly contact your network service provider once to make sure there is no issue from their end.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

Galaxy S
I have a question why don't Galaxy A06 5G have game booster support meanwhile Galaxy F70e and M17e have it having almost same specs please add it in One ui 8.5
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adrsh15
Active Level 4
Galaxy S
I have another Realme phone worth Rs 13k, 5g works steadily in it without any problem but in my s24 which I bought for Rs 68k, 5g does not work properly.
Lastly i request you guy's Just fix it in one UI 8.5 Update .Otherwise, I will have to stop buying your Samsung phones and I will not recommend Samsung to anyone 😡
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yashvala13
Active Level 3
Galaxy S
us bro us...😂
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JishnuRajesh
Beginner Level 2
Galaxy S
Bro I have also the same problem with my new s26 Exynos variant
I believed Exynos is getting better now but it was just a myth I think it really **bleep** when compared to network connectivity.I am facing this issue often.Mostly when i play games or when I use phone excess,the phone just makes the network connectivity poor when it just gets warm.The phone isn't overheat at all btw.
My previous device was s25 that was better comparing to this s26
What should i do?
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