S24 battery drain issue

[s24user1]

S24 battery began to drain fast as superfast train when using 5g outside even not in hot climate.using orginal 25 watt samsung only .Please bring a better update for battery backup.if capable increase brightness for this phone in outdoor not good as expected old phone is better with 1000 nits than this 2600 nits outside.

[sdeepuhg]

I'm also facing this battery drain problem with my S24 Ultra.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that while using 5g networks due to higher power consumption and heat generation phones may consume more battery than usual. Therefore, if the phone is connected to multiple networks at the same time, the battery may drain faster than you would typically expect, and the phone may get a little warmer than when solely on 3G or LTE. However, we are taking your valuable feedback regarding drain issue. we are continuously working to make our products better and more efficient.

● Kindly perform the following steps by a given link to resolve your battery drain issue: https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-...

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support