S24 Ultra heats up while camera is on

[TwinkleBaba]

Dear Samsung,

My S24 Ultra heats up while using camera. So much that i need to shut down. Kindly advise

[Hemanth_Akr]

•I believe it is due to the image processing and use of GPU which is common reason for high performing devices like these.
•Also check if your location is turned on. This feature is to save the location of the photo you've taken.
•But other factors like the climate you're using it in and if it is sunny outdoors it can be the cause.
•And if you have your phone protection case on, try removing while photographing, this will help in dissipation of heat quickly.

Thank you!

[TwinkleBaba]

Thank you very much.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Turn off Wi-Fi, GPS, Bluetooth, etc: Turn off unused functions like Wi-Fi, GPS, Bluetooth & Location settings when not using them.

Please follow the below steps:
Step 1: On the home screen swipe down the notification panel.
Step 2: Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.

Decrease the screen brightness: If your device is heating, decrease the screen brightness sometimes high brightness level may cause the heating issue.

Is there any unnecessary application running in the background?
Kindly close the background running applications in the device (Tap the left side key & close the background running application).

Kindly uninstall that application by following the below steps and check once as the issue might occur due to third-party applications: Settings> Apps> Select the third-party application from Apps> Uninstall.

Long duration of graphics-intensive gaming sessions may cause the heating issue.

Usage of mobile phones when charging may cause heating issues. So we recommend you avoid usage of mobile phone while charging.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

[TwinkleBaba]

Thank you very much