S24 Ultra battery drain issue

[Partha3489]

After one ui 7 update along with may security patch update there is a serious battery drain issue with my s24 ultra..Kindly solve these problems as soon as possible..#samsung

[UserAdik]

Based on the information available:
Regarding the One UI 7 update for your S24:
* The stable One UI 7 update, based on Android 15, has already started rolling out for the Galaxy S24 series.
* It was initially released in South Korea around April 22, 2025, and then in the US and India around April 28, 2025. The global rollout was expected between April 28 and May 4, 2025.
* Many users have reported battery drain issues after the One UI 7 update on Galaxy devices, including the S24 series. This might be due to new features, optimizations, or unoptimized third-party apps.
* Some users have found temporary solutions like disabling Always On Display, using Dark Mode, clearing cache, or using the Light Performance Mode. A factory reset is suggested as a last resort.
* Samsung typically releases updates to fix such issues, so a future update might improve the battery performance.
Regarding the Instagram battery drain:
* Google has confirmed that a recent Instagram app update was causing excessive battery drain on Android devices. This was particularly noticeable after the May software update on Pixel devices, but other Android phones, including Samsung Galaxy devices, were also affected.
* Instagram has rolled out an updated app (version 382.0.0.49.84) that should fix this battery drain issue.
* It is recommended to update your Instagram app through the Google Play Store to this latest version.
Considering your concern about battery drain after the One UI 7 update and the separate issue with Instagram potentially draining battery, here's what you can do:
* Check if your S24 has already received the One UI 7 update. You can do this by going to Settings > Software update > Download and install.
* If you haven't updated to One UI 7 yet and are concerned about the reported battery drain, you might want to wait a little longer to see if Samsung releases any fixes or if user experiences improve.
* Regardless of whether you update One UI or not, make sure your Instagram app is updated to the latest version (382.0.0.49.84 or later) from the Google Play Store to address the Instagram-related battery drain. You can check the app version by long-pressing the Instagram icon, selecting "App info," and scrolling to the bottom.
It seems that there are two separate potential causes for battery drain: the One UI 7 update itself and a recent issue with the Instagram app. Updating Instagram should resolve the latter. For the former, you might want to monitor feedback from other S24 users who have updated to One UI 7 before making your decision.

I Asked Source: Google Gemini AI.

[Janmajaya123]

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[cs_member10]

Dear Samsung member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

Note: Charge in one go instead of charging many times as it affects the life span of battery and battery performance.

1. Perform Battery Optimization: Go to Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage, and Memory.

2. Turn off Wi-Fi, GPS, Bluetooth etc. when not in use.

3. Check device network fluctuation.
Avoid usage in areas with low network/fluctuation.

4. Reduce the display brightness level or set the device to auto-brightness mode.

5. Adjust screen timeout settings: Go to Settings > Display > Screen timeout > Select the minimum screen timeout.

6. Check which application is or interface is using more battery from device care and try to update app or avoid using that app.

7. Close background running apps.

8. Turn off auto sync of e-mails, app data etc.
Open notification panel > Turn off auto sync option.

9. Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tab on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support