I have recently purchased this phone. I am using 2 sims and selected SIM -1 as preferred SiM for calling, sms and mobile data. The problem is that whenever i restarts the phone, the preferred option for calling, sms and mobile data automatically switches to SIM 2.
Please reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon . If you like please accept as a solution it's help to others users also ,click on 3dots in my reply section and click on accept solution . Thanks.
As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appriopriate issue category> Type your query and send.)
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
