S24 Ultra: Display changes from Vivid to Natural in OTTs

[Mrityunjay7]

It's been just 2 weeks I bought the S24 ultra. The vivid and natural display settings works fine. But recently I noticed that when I stream videos in OTTs like Amazon Prime or Disney Hotstar the display automatically changes to "Natural" !

And also when I am in the home screen and the miniplayer of the OTT app is there and as soon as I close the miniplayer it automatically switches back to vivid! It is annoying. What's the point in watching movie/series in washed out colours.

PLEASE HELP!

P.S. There is no difference when I took a screenshot of both the scenarios. So screenshot won't help here.

[Tech_xplorer]

Is this happening with HDR content?

[Mrityunjay7]

Yes I think so, I was watching "Deadpool and Wolverine" in Hotstar.

Because when I tried to watch another non HDR content like "assembled" it didn't switch to natural

[Tech_xplorer]

HDR content has different color calibration that's why it switches to normal color profile. In HDR no matter what screen it is colors are always dull compared to SDR content. So that's fine IMO.

[Mrityunjay7]

But it wasn't the case with my S21plus earlier

[Tech_xplorer]

When you say it changes to natural color profile is that just colors changed or the option in settings changed to natural?

[Mrityunjay7]

No, just the colors change , the setting is still vivid

[Tech_xplorer]

Not sure how it was working earlier in your previous phone but HDR works like this only. In my OnePlus 7T, TV Sony Bravia and current samsung phone it always work like this. HDR colors are dull compared to SDR content. You can try one thing in settings if it's not done, enable this bright setting and check. For your reference about HDR please take a look at this thread
https://community.oneplus.com/thread/1236498

[Mrityunjay7]

Ok, Thanks for the explanation🔥

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

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