S24 Ultra, After update to OneUI 7

[Asfaa733]

After update to One UI 7, I'm facing some camera issues,while using the camera app that automatically closes with black screen... and after capturing the photos it's processing time is taking very high and sometimes the portraits also not processing fast as before... it's taking too much time for processing and sometimes it's not processing also!

[Ar_Ghostech]

I am glad that the issues you faced have been resolved by clearing the cache partition.☺️

[Rahul_Radhakrishnan]

Possible Causes:

1. Software Bugs or Glitches:
The One UI 7 update might have some unoptimized camera software or firmware causing instability.


2. Cache Conflicts:
Old cache files from the camera or gallery may conflict with the new update, slowing things down.


3. AI Processing Delay:
Portraits rely on AI/ISP (Image Signal Processing), which may not be functioning properly post-update.


4. Thermal Throttling or RAM Usage:
If your phone is overheating or low on RAM, the camera may crash or lag.


Solutions to Try:

1. Clear Camera & Gallery Cache:

Go to Settings > Apps > Camera > Storage > Clear cache

Do the same for Gallery app



2. Restart the Phone in Safe Mode (to check third-party interference):

Press and hold the power button > Tap and hold on Power off > Select Safe Mode



3. Check for Software Updates:

Samsung may release camera fix patches soon. Go to:

Settings > Software update > Download and install


4. Reset Camera Settings:

Open Camera > Tap Settings icon > Scroll down > Tap Reset settings



5. Wipe Cache Partition (no data loss):

Turn off your phone > Hold Power + Volume Up

When the Samsung logo appears, release buttons

Use volume buttons to select Wipe cache partition > Press Power to confirm



6. Report the Issue to Samsung:

Open the Samsung Members app > Go to Get Help > Error reports

Attach logs after the camera crashes


If Problem Continues: Wait for Samsung to release a bug-fix update, or visit a Samsung authorized service center to ensure it's not a hardware conflict.

[Samsung_specialist]

We completely apologize for facing such issue, kindly follow the below steps :
-Reset Camera app
If you try to take pictures or videos using the Camera app but it keeps crashing or the 'Camera Failed' warning appears on your screen, resetting the Camera app may fix the problem. Please follow the steps below.

1
Open Camera and select Settings.

2
Select Reset settings.

3
Tap Reset to reset the Camera app.

-Force restart your device

If your device is still slow or freezes even after you reset the Camera app, try force restarting your device to resolve the issue.

1
Turn off your device by holding down the Volume down key and Side key, then selecting Power off.

2
Once the screen goes black, press and hold the Volume down key and Side key.

3
When the Samsung logo appears on screen, release both fingers from the keys.

If the issue continue to appear after trying these steps, we kindly suggest visiting the nearest service center. We're here to support you, and you can find the nearest one using this link: https://www.samsung.com/ae/support/service-center/."