In the UAE, Samsung has not officially announced a free screen replacement program for the Galaxy S22 series concerning the green line issue. Users have reported being quoted approximately AED 1,000 for screen replacements, even when the problem appeared after software updates.
What You Can Do:
1. Contact Samsung Support: Reach out to Samsung UAE's customer service to report the issue and inquire about any possible remedies or goodwill programs.
2. Visit an Authorized Service Center: Have your device inspected by professionals to determine the cause of the issue and explore repair options.
3. Document Everything: Keep records of all communications and service reports, which can be helpful if you escalate the matter.
4. Consumer Protection: If you believe the issue is due to a manufacturing defect and are unsatisfied with the response, you may consider filing a complaint with the UAE's consumer protection authorities.
Note: While Samsung India has extended free screen replacements for certain models affected by the green line issue, this program does not currently apply to the UAE.
We completely understand how concerning the appearance of lines on your S22 screen must be, and we are genuinely sorry for any frustration or inconvenience this has caused you. We are here to support you and resolve this as quickly as possible.
To help us address the issue with the lines on your screen, we recommend the following troubleshooting steps:
Restart Your Device: Sometimes, a simple restart can resolve software-related issues. Please try restarting your device and check if the lines are still present.
Check for Software Updates: It’s always a good idea to make sure your device is running the latest software. You can do this by going to Settings > Software Update > Download and Install.
Safe Mode: To check if third-party apps might be causing the issue, we suggest booting your device into Safe Mode. To do this, press and hold the Power button, then press and hold the Power off option until you see the Safe Mode prompt. Tap "Safe Mode" and see if the lines persist.
If the lines continue to appear after trying these steps, we kindly suggest visiting the nearest service center. We're here to support you, and you can find the nearest one using this link: https://www.samsung.com/ae/support/service-center/.
