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06-14-2025 03:16 PM in
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06-14-2025 03:26 PM (Last edited 06-14-2025 03:26 PM ) in
Galaxy S- Mark as New
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06-14-2025 03:27 PM in
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06-14-2025 03:28 PM in
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06-14-2025 03:52 PM in
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06-14-2025 03:20 PM in
Galaxy S🔍 Common Causes
1. Default SIM settings not applied correctly
2. Messaging app ignoring SIM selection
3. Carrier-specific restrictions
4. Device software glitch or outdated firmware
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✅ Try These Solutions
🔧 1. Check Default SIM Settings
Go to Settings > Network & Internet > SIM cards (may be called "SIM management" or "Dual SIM settings")
Set:
Default for SMS → Always ask or SIM2
Alternatively, make sure SIM2 is selected as the default.
> ⚠️ Some phones ignore manual selection if a default is set. “Always ask” is usually the safest.
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💬 2. Use the System Messaging App
Make sure you're using the default SMS app that came with your phone or Google Messages.
If using a third-party SMS app, it may not support proper dual-SIM functionality.
✅ Set SIM per message (if supported)
Open the Messages app
Tap the SIM switcher icon above the keyboard or next to the “Send” button
Select SIM2 before sending
> If the icon is missing or switching doesn’t work, try another messaging app (like Google Messages).
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🔄 3. Clear Messaging App Data & Cache
Go to Settings > Apps > Messages (or your default SMS app)
Tap Storage > Clear cache and data
Restart your phone and try again
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📶 4. Check SIM Signal and Carrier Settings
Make sure SIM2 has active signal and SMS plan
Try swapping SIMs (put SIM2 in SIM1 slot and vice versa) to check if it’s a slot issue
If SIM2 is from a different carrier, there could be compatibility issues
---
🆕 5. Update Your Phone
Go to Settings > System > Software update
Install any pending updates — dual-SIM SMS issues have been fixed in recent updates on some brands (like Xiaomi, Samsung, Realme)
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06-14-2025 03:20 PM in
Galaxy S
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06-17-2025 09:21 AM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Warm Regards,
Samsung Customer Support
