Original topic:

S24 Exynos 2400 network issue

(Topic created on: 04-25-2024 08:13 AM)
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its_jaggy
Active Level 4
Options
Galaxy S
Yesterday, I ashamed on my flagship S24 in front of a puny OnePlus Nord CE2. On same location, my S24 Exynos2400 was getting only LTE(not even LTE+) network, on the other hand a 20k price tag phone was working flawlessly with 5G signal. 

Heard from few European user that Exynos is poor in network department as compare to Snapdragon 8 Gen 3. But it's more disturbing that Exynos 2400 is loosing to mid rangers in signals. 

Why do we compromise??
Compromise on heating.
Compromise on network issue.
Why ?? Samsung.

What's your experience with S24 Exynos 2400 signals ?

16 Comments
JSS28
Active Level 7
Galaxy S
Nah
Its not about processor its about 5g band support
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JSS28
Active Level 7
Galaxy S
Then even i don't know Samsung is always poor in network
If u go to place with poor signal usually xiomi or Oneplus gets signal while Samsung does not get i noticed this when i went to a rural village
0 Likes
cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issues.

Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

In case the issue still occurs kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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Rapidhunter
Active Level 3
Galaxy S
The Samsung S24 **bleep**. I'm also facing these issues even though non-flagship phones are working great from this. Samsung's flagship is just a marketing gimmick.
Rapidhunter
Active Level 3
Galaxy S
Hey, I think we should make a post on S24 to get all the users together and demand that Samsung fix our problem!
its_jaggy
Active Level 4
Galaxy S
True, we spent our hard earned money. So, Samsung should take responsibility for their mistake.
Rapidhunter
Active Level 3
Galaxy S
Yeah, and even if the customer service asks for logs and tells you to go to a service center, it won't do anything. I've tried all that, and the service center guy straight up said no. He even admitted that the S24 has a heating problem but said they wouldn't do anything about it.
its_jaggy
Active Level 4
Galaxy S
Today, I visited the service center, and they completely denied such issues.
Rapidhunter
Active Level 3
Galaxy S
We need a crowd to get a solution for this issues.