Original topic:

S24 Audio issue

(Topic created on: 07-26-2024 11:34 PM)
542 Views
3kesh
Active Level 1
Options
Galaxy S
The audio on the s24 is so bad. Voice just crack. Never had this problem with the previous versions. Mine being the s20.
Anyone else face this issue?
9 Comments
NOMAĐ
Active Level 10
Galaxy S
Voice cracks on calls or while listening music?
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3kesh
Active Level 1
Galaxy S
Music
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NOMAĐ
Active Level 10
Galaxy S
I listen to music all day with 80 to 90% volume level. I dint find any voice cracking.. Using S24 base. Either the music files are at fault or must be the speaker. Get your device checked.

Maybe there is an issue at hardware level.
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goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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NOMAĐ
Active Level 10
Galaxy S
Bro.. why do you accept sending error report in members app as a solution? Did that rectify your voice cracking issue?
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3kesh
Active Level 1
Galaxy S
I dont know. Maybe thats an issue at the default level so I did
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NOMAĐ
Active Level 10
Galaxy S
Bro.. good things sends you copy paste content thinking that it's a solution. He sends the same to everyone. He doesn't even listen to your concern and shamelessly will ask you to accept that as a solution.

What is the solution to your problem. Does sending error report to samsung rectified your issue?

Don't encourage him by accepting this as a solution bro.
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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