S23Ultra UI7 Super fast ⚡️charging🚫 ; Battery overheat

[Say2sumit]

Dear Samsung team,

After UI7 Update my superfast charging with 45 watt adaptor not working.

And battery getting overheat in small issage.

Bateery drain out very fast.

@Dear memebers of community

Are you facing similar issie or only my device is imapcted ,please share your feedbacks.

Thanks

[Ammitz]

not noticed.

[Say2sumit]

In my case it was working fine before update but now it is not showing super fast charging with same adaptor however my note10 lite showing super fast charging. Seems bug in update not the adaptor or device issue.

Also SOT also seems decreased.
Still under monitoring now just 24 hrs experienced after update.

[cs_member10]

Dear Samsung member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concerns.

▶ Galaxy device Battery drainage issue: Note: Charge in one go instead of charging many times as it affects the life span of battery and battery performance.

1. Perform Battery Optimization: Go to Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage, and Memory.

2. Check device network fluctuation.
Avoid usage in areas with low network/fluctuation.

3. Adjust screen timeout settings: Go to Settings > Display > Screen timeout > Select the minimum screen timeout.

4. Check which application is or interface is using more battery from device care and try to update app or avoid using that app.

6. Turn off auto sync of e-mails, app data etc.
Open notification panel > Turn off auto sync option.

▶ Galaxy device heating issue: 1.Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.

7. Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next

Please follow the below steps to reset the device: Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps)

If the heating and battery drain issues persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

▶ Charging Adaptor issue: ● Make sure to connect the charger to a working power socket.

● Check the main socket by connecting any other appliance.
● Check whether the connected device is working fine or not.

● Check your charging cable and power adapter for any signs of damage, like breakage or bent prongs (3 pins of the adapter of the charger of your mobile device).
Note: We recommend using a genuine Samsung charger and charging cable that you receive with a Samsung device.

● Remove the charging cable and reconnect with a mobile phone. If the mobile phone doesn’t charge then check with another charger (If available).
Note: Examine the charging port & charging cable to ensure there are no foreign objects blocking the charging cable.

In case the issue still occurs, please visit the service center for a physical inspection of your device with charger and charging cable. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[goodthings]

It's a major update reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.