Original topic:

S23U fingerprint issue

(Topic created on: 07-06-2023 03:27 PM)
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Hercules88
Active Level 6
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Galaxy S
Is anyone having issue with the fingerprint icon on lock screen after the June update of S23U?

After the update, sometimes there is quite a delay to the fingerprint icon on lock screen. Fingerprint is working though even without the icon on the screen! I don't have aod enabled, only double tap to wake.

I have noticed it mostly happens when the device has been idle for sometime. Seems to be a visual glitch.

Edit:
10 Comments
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application>Support>Type your query>Ask a question/Tap an error report>Send)

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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