S23 ultra, notification sound not stopping until I restart

[chiku2706]

Whenever I use my Sony headphones with my phone, and I receive any notification, the notification sound doesn't stop at all. It keeps on ringing even if I disconnect my headphones.

Then it only stops when I restart the phone. Anyone else facing this issue?

[Swapnil12038]

Yes. Same issued is faced in S10+ too

[chiku2706]

Hey Swapnil, is your issue resolved? I'm still facing the issue

[cs_member9]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, please follow the troubleshooting steps to resolve the issue: -

Restart the device:

Press and hold the Power and Volume buttons down simultaneously for more than 7 seconds to restart it.

Reset app preferences: Go to, Settings > Apps > Tap on More option > Tap on Reset App Preferences.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support.

[chiku2706]

Hi team, the issue is not getting resolved. I belive it's a software issue because I'm not having this issue with any other bluetooth device. It only happens with my sony headphones.