Original topic:

S23 ultra is freezing and auto restarts while using Instagram

(Topic created on: a week ago)
155 Views
Ani1883
Active Level 1
Options
Galaxy S
Did anyone faced this issue even after one ui 7 update? 
15 Comments
N-G
Beginner Level 2
Galaxy S
I've faced this issue today
0 Likes
Ani1883
Active Level 1
Galaxy S
Don't know why Samsung is not fixing this issue
0 Likes
iamrohitkm
Expert Level 5
Galaxy S
No issues here
0 Likes
Abhijeet226
Active Level 7
Galaxy S
It's a gram issue
0 Likes
goodthings
Expert Level 5
Galaxy S
It's a major update reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
0 Likes
Galaxy S
I have already 2 time reset but problem not sovle
0 Likes
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. Thanks.
0 Likes
Galaxy S
Where is log file
0 Likes
goodthings
Expert Level 5
Galaxy S
Please go to main page of Samsung Members App, click on support, click feedback, click error report then follow instructions on screen. Log files automatically send by system after send error report immediately but don't close Samsung Members App during this process till complete. Thanks.