Original topic:

S23 ultra back panel coming out

(Topic created on: 02-08-2025 11:18 PM)
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pial1998
Active Level 1
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Galaxy S
I am using s23 ultra since may 23 with official UAG protective case and use official charger(i got it from samsung store).I always clean dust once in a month.Today while I was cleaning the dust, I saw that the back panel of one side slightly loose and can see some adhesive coming out. I not having issue with the charging back up, I easily got 5 to 6 hours SOT with my daily usage, I charge upto 80 percent.
Is this a battery issue or the manufacturer issue?
 
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3 Comments
9q88qjsh
Active Level 3
Galaxy S
Maybe due to charge and heat it may come out or else the battery may get puffed up due to some issue
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Ak_Rocks
Expert Level 1
Galaxy S
Go to service centre bro , because you stated 5-6 hrs i get around 8-10 hrs SOT
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cs_member8
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you kindly visit the service centre and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.

You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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