We apologize for the inconvenience you are experiencing with your widgets after a recent update. This is not the experience we want for our customers.
Regarding the transparent option for your widgets, some users have reported that the transparency settings for certain widgets, such as the clock and contact widgets, have been removed or changed in recent software updates. It is possible that this is an intentional change in the latest One UI version, although some widgets may still retain the option.
For the issue of the settings option going to a blank page, this may be a temporary software issue. Please try the following troubleshooting steps to resolve the problem:
Restart your device: A simple restart can often resolve minor glitches.
Remove and re-add the widget: Press and hold the widget, tap "Remove" or "Delete," and then add the widget again from the widget menu.
Clear the cache: Clearing the app cache for the Contacts app and your Home Screen launcher can also help with performance issues.
Check for software updates: Ensure your device and all apps are running the latest software versions.
If these steps do not solve the problem, please submit an error report via the Samsung Members app. Our developers can analyze the device logs to investigate this issue further and work toward a solution.
We are sorry to hear that you are experiencing this issue with your contact widgets. We understand how frustrating it can be when a feature you rely on is not working as expected.
Since you have already tried restarting your device, we recommend trying the following steps to resolve the issue:
Check for Software and App Updates: Ensure your device's operating system and the Contacts app are fully updated. Outdated software can sometimes cause unexpected behavior.
Remove and Re-add the Widget: Try removing the contact widget from your home screen and then adding it back.
Check Contacts Display Settings: In some cases, a filter might be hiding your contacts. Open your Contacts app, go to the settings, and ensure the "Contacts to display" option is set to "All contacts".
Optimize Your Device: Use the "Device care" feature in your phone's settings to optimize it. This can help clear up temporary files and free up memory that might be affecting the widget's performance.
Check for Sync Issues: Make sure your contacts are properly synced to your preferred account (e.g., Samsung or Google).
If these steps do not resolve the issue, please do not hesitate to contact our technical support team directly for more advanced troubleshooting. You can do this by phone, email, or live chat through the Samsung Support website.
We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
