Original topic:

S23 ultra- Google play system update issue after flash One UI 6

(Topic created on: 11-22-2023 07:56 AM)
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S_Kumar73
Expert Level 5
Options
Galaxy S
Google play system update got stuck at July 2023 after flash One UI 6 software thro Samsung service center.  

I actually updated one UI via smartswitch and that time I got October 1 Google play system. But One UI had some issue. So I went to service center and flash One UI 6. After that I tried to update Google play system. But it got stuck at July 2023. Will Samsung address this issue?
17 Comments
hussain27syed
Beginner Level 2
Galaxy S
Did Samsung provide any update on when this will be fixed?
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Jeevas23Ultra
Active Level 4
Galaxy S
Actually in January i got the November play store update again so its sorted now. But since morning play store isnt working like unable to install apps in my s23u and my dad's oneplus 11 and mom's MI too.
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Galaxy S
Bro even I'm stuck on July it's not a samsung issue it's google issue if u flash and do a factory reset ur doomed😁😁😁 even I kind of did factory reset and ur google play service update is stucked on July it would be same until google releases fresh update1700669217595.jpg
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S_Kumar73
Expert Level 5
Galaxy S
Yes. That's what I said.
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Anonymous
Not applicable
Galaxy S

I am having tge same issue so basically mine is stuck on one UI 5.1 last update came in May 2023 was considering flashing the phone and sideloading one ui 6 but i feel google is letting us down

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Jeevas23Ultra
Active Level 4
Galaxy S
Again check now cuz i got security update again last month and now it's updated to November 2023.
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Without a log file, we cannot analyze this issue, This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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S_Kumar73
Expert Level 5
Galaxy S
I already sent.
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