Original topic:

S23 ultra Camera Degradation After ui7 update

(Topic created on: 05-27-2025 07:14 AM)
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Anushrii
Active Level 4
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Galaxy S
Hello Samsung Community,
I am beyond frustrated and frankly, appalled by the severe and unacceptable degradation of my Samsung Galaxy S23 Ultra's camera performance since updating to UI 7. What was once a flagship camera experience, a primary reason I chose this phone, has been utterly ruined. My device is now practically useless for serious photography.
The most glaring issue is the complete collapse of image clarity, especially when using the zoom functionality. Any attempt to zoom, even minimally, transforms what should be a sharp image into a pixelated, smeared, and utterly unrecognizable mess. Faces blur, textures vanish, and the entire scene looks like a distorted painting. This isn't a minor bug; it's a catastrophic failure.
But the problems extend beyond just zoom. Even in standard photo and video modes, the sharpness and vibrant detail that defined the S23 Ultra are gone. Photos consistently appear soft, lifeless, and grainy, particularly in low-light conditions which were previously a strength. The autofocus is also now unreliable, leading to many missed and blurry shots.
This is not what I paid for. Samsung, to push an update that so severely cripples a fundamental feature of your premium flagship device is simply unacceptable. It's an insult to your loyal customer base and a profound breach of trust. We invest in top-tier technology, not in products that are actively made worse by your own software.
Is anyone else experiencing this severe camera degradation on their S23 Ultra after the UI 7 update? Please, share your experiences here! The more users who report this with specific details and examples (if you can attach them), the harder it will be for Samsung to ignore.
Samsung needs to prioritize an immediate firmware update that specifically addresses and reverses this severe camera quality regression. My S23 Ultra currently delivers a profoundly inferior photographic experience, and I demand the original, high-quality performance back.
Thank you for your time and support in raising this critical issue.

11 Comments
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We appreciate you taking the time to share valuable comments and taking your valuable feedback. We are continuously working to make our products better and more efficient.

Kindly share the log file regarding issue. Also, share video clips and images for better understanding. This will help us to further investigate and resolve your issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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Shivamgupta2392
Beginner Level 4
Galaxy S
💯 % Agreed with you Anushrii, UI 7 update spoiled our S23 Ultra overall performance specially battery drain problem, Camera quality degraded, fonts size, style positioning is not up to the mark. Battery 🔋 % not clearly visible. Samsung should test before rolling out new software update. Any idea when we will get patch update to fix these problems?