S23 plus green line issue

[JishnuSurendran]

I recently updated my S23 Plus with the March update, and after that, the infamous screen line issue started appearing. It’s mild for now, but this time, I got a pink line. Earlier, I had an S20 Plus, which ended up with multiple green lines. Maybe it's past life karma coming back in the form of Samsung display issues.

I really thought Samsung would have fixed this for the S23 series. Anyway, I visited the service center, and they inspected my device. They confirmed there was no external damage and gave me a case sheet.

As expected, when I emailed Samsung customer care, they denied any responsibility.

I'm still sticking with Samsung because of my watch, but I seriously need to consider switching to OnePlus, which at least offers a free replacement, or moving to an LCD-display phone. Unfortunately, no flagship phones come with an LCD screen anymore.

People expect us to buy a ₹94K mobile and keep it in a fridge. Come on, if it can't withstand Indian temperatures, then don’t even release it here. This is purely a quality control issue—nothing else.

[ram_ram]

Sir my Samsung galaxy S22 mobile display got Green line on 1st of Jan after software update after repeated request samsung changed my mobile display free of cost out of warranty Samsung service center and samsung customer care doing nothing to help it's customers open my galaxy app send email to Samsung care + try your luck

[CarlosM · Accepted solution]

I would suggest you to take your device to the service center for inspection and insist that they create a job sheet. You’ll almost certainly be handed a repair quote. After that, giving reference to the job sheet number, escalate the case to Service Head or CEO Helpdesk team and request a review for a free replacement. If  you are really lucky then you might just get a free replacement.

[CarlosM]

If the free replacement is still denied after following the approach mentioned above, proceed to register a grievance with the National Consumer Helpline.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would like to inform you that the latest software update has been developed to enhance both the performance and stability of your smartphone. This update has undergone thorough testing at various stages to ensure reliability.

We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.

You have already connected with our support team and service team, they have guided you according to Samsung policies, please be informed that charges for repair are applicable.

Rest assured, we will provide best in class services and repair is done by trained and certified engineers of Samsung. Also, all parts used will be genuine. Kindly coordinate with the service team for any further assistance regarding this matter.

Warm Regards,
Samsung Customer Support

[AudioJack35]

Go to social media and tag Samsung official accounts with #GreenLine to get their attention and you could get free replacement

[JishnuSurendran]

Can someone from samsung tell us then why other samsung models are getting free screen replacement? I myself got one for my old s20 plus. Samsung must admit that their panels are faulty. They messed up other brands too by providing amoled faulty displays. Now all brands are moving away. See latest one plus 13 is advertised as OLED screen manufactured by BOE instead of samsung.

[JishnuSurendran]

7 year OS upgrade with 4 to 7 screen replacement.